Based on these general terms and conditions (GTC) comes between the customer and company.

UltraVit GmbH
Represented by Anna Astafurova (Executive Director)
Adresse: Edisonstraße 63, 12459 Berlin, Germany
E-mail address:
Commercial register: Amtsgericht Charlottenburg
Company registration number: HRB 199212 
VAT number: DE 321065563

, hereinafter referred to as the provider, the contract is concluded.

Subject of the contract

This contract regulates the sale of new goods via the provider's online shop. For the details of the respective offer, reference is made to the product description on the offer page.

Conclusion of contract

The contract is only concluded in electronic business transactions via the shop system. The offers presented represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept.
The ordering process for the conclusion of the contract includes the following steps in the shop system:

  • Selection of the offer in the desired specification (including number)
  • Place the offer in the shopping cart
  • Pressing the 'order' button
  • Enter the billing and delivery address
  • Choice of payment method
  • Review and processing of the order and all entries
  • Press the button 'Order with costs'
  • Confirmation email that order has been received

The contract is concluded with the sending of the order confirmation.

Contract duration

The contract is concluded for an indefinite period.

Prices, shipping costs, return costs

For shipping within Germany, we charge a flat rate of EUR 5.99 for shipping costs per order. From a gross order value of EUR 39.00 we ship free of charge.

For other countries, the exact shipping prices are calculated at checkout.

If there is a right of withdrawal and this is exercised, the customer bears the costs of the return.

Terms of payment

The customer only has the following options for payment: advance transfer, payment service provider (PayPal), credit card and immediate transfer. Other payment methods are not offered and will be rejected.
The invoice amount is to be transferred in advance to the account specified there after receipt of the invoice, which contains all the information for the transfer and is sent by e-mail. When using an escrow service/payment service provider, this enables the provider and customer to process the payment among themselves. The escrow service/payment service provider forwards the customer's payment to the provider. Further information is available on the website of the respective escrow service/payment service provider. When paying by credit card, the customer must be the cardholder. The credit card will be charged after the goods have been shipped.

The customer is obliged to pay or transfer the amount shown to the account specified on the invoice within 10 days of receipt of the invoice.

Payment is due from the invoice date without deduction. The customer is only in default after a reminder.

Delivery terms

The goods will be shipped immediately after confirmed receipt of payment. The dispatch takes place on average after 3 days at the latest. The entrepreneur undertakes to deliver on the 10th day after confirmed receipt of payment. The standard delivery time is 5 days unless otherwise stated in the item description.
The provider sends the order from its own warehouse as soon as the entire order is in stock there. If the provider is not responsible for a permanent obstacle to delivery, in particular force majeure or non-delivery by his own suppliers, although a corresponding hedging transaction was made in good time, the provider has the right to withdraw from a contract with the customer in this respect. The customer will be informed immediately and received services, especially payments, will be refunded.

Right of Withdrawal and Customer Service

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day

  • In the case of a contract of sale: on which you or a third party designated by you who is not the carrier took possession of the last goods.
  • In the case of a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately: on which you or a third party designated by you who is not the carrier took possession of the last good.
  • In the case of a contract for the delivery of goods in several partial consignments or pieces: on which you or a third party named by you who is not the carrier took possession of the last partial consignment or the last piece.
  • In the case of a contract for the regular delivery of goods over a specified period of time: on which you or a third party designated by you who is not the carrier takes possession of the first goods.

If several alternatives come together, the last point in time is decisive.

In order to exercise your right of withdrawal, you must inform us (Ultravit GmbH, Edisonstraße 63, 12459 Berlin, Germany) of your decision to withdraw from this contract by means of a clear statement (contact us here). You can use the cancellation form provided in the Right of withdrawal section, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

In this context, please also note the different address for returns:

SIA ”Beweship Latvia”
Asarīši 3,
Vētras, Mārupes novads, LV-2167,

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheap standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to the following address without undue delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract:

SIA ”Beweship Latvia”
Asarīši 3,
Vētras, Mārupes novads, LV-2167,

The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of revocation

You can reach our customer service Monday to Friday from 9 a.m. to 5 p.m. via our Contact form.


Claims for damages by the customer are excluded, unless otherwise stated for the following reasons. This also applies to the representative and vicarious agent of the provider if the customer raises claims for damages against them. Excluded are claims for damages by the customer due to injury to life, limb, health or essential contractual obligations, which must be fulfilled in order to achieve the contractual objective. This also does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent.

Assignment and pledging prohibition

Claims or rights of the customer against the provider may not be assigned or pledged without the provider's consent, unless the customer has demonstrated a legitimate interest in the assignment or pledge.

Language, place of jurisdiction and applicable law

The contract will be drawn up in German. The further execution of the contractual relationship takes place in German. The law of the Federal Republic of Germany applies exclusively. For consumers, this only applies insofar as it does not restrict any legal provisions of the country in which the customer has his domicile or habitual abode. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the registered office of the provider.

Severability Clause

The invalidity of a provision of these terms and conditions has no effect on the validity of the other provisions.

Implementation of the ODR policy

Online dispute resolution in accordance with Art. 14 Para. 1 ODR-VO
The European Commission provides a platform for online dispute resolution (OS), which you can find at Note according to Section 36 Paragraph 1 No. 2 VSBG: We would like to point out that we are generally prepared to take part in dispute resolution proceedings before a consumer arbitration board. Consumers can contact the following consumer arbitration board:

General consumer arbitration board of the Center for Arbitration e.V.

Contact: Strassburger Strasse 8, 77694 Kehl
Phone: +49 7851 79579 40
Fax: +49 7851 79579 41
This arbitration board is a 'general consumer arbitration board' according to Section 4 (2) sentence 2 VSBG.

General terms and conditions created via the generator of Deutsche Anwaltshotline AG

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